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    Frontline Management

    Apprenticeship Central is your one-stop site for apprenticeship or traineeship opportunities – or to find your next employee.

    Frontline Management

    Frontline Management

    A qualification in Frontline Management provides the skills and knowledge needed to take a leadership role on the customer service side of businesses.

    Duties performed by a Frontline Management worker may include:

    • Supervising staff and monitoring their work
    • Organising Staff rosters and annual leave
    • Assisting customers with enquiries
    • Developing strategies to increase the level of customer service
    • Reporting to senior management and providing detailed reports

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