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Management & Supervision

Apprenticeship Central is your one-stop site for apprenticeship or traineeship opportunities – or to find your next employee.

Management & Supervision

Management & Supervision

A qualification in Frontline Management provides the skills and knowledge needed to take a leadership role on the customer service side of businesses.

Duties performed by a Frontline Management worker may include:

  • Supervising staff and monitoring their work
  • Organising Staff rosters and annual leave
  • Assisting customers with enquiries
  • Developing strategies to increase the level of customer service
  • Reporting to senior management and providing detailed reports

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